Shapeshifter Productions — shapeshifter-productions.com
1. About this policy
This Privacy Policy explains how Shapeshifter Productions (“we”, “us”, “our”) collects, uses and protects personal information when you visit or use shapeshifter-productions.com (“the website”).
This policy sits alongside our organisation-wide Privacy and Data Protection Policy, which covers our activities more broadly, including workshops, participants and funding partners. Where the two overlap, the information below reflects how those same principles apply specifically to the website.
Shapeshifter Productions Ltd is a Registered Charity in England and Wales, Charity No. 1141763, Company No. 06142524. Registered office: 11 Batten House, The Drive, London E17 3BX.
The contact details of our Data Protection Officer are:
Violaine Bailleul — Tel: +44 7843 739 099 — Email: violaine@shapeshifter-productions.com
2. When we collect personal information through the website
We may collect personal information when you:
- Contact us directly by phone or email using the details on our Contact page
- Make a donation through the website
- Sign up to a mailing list or newsletter via the website
- Browse the website, through cookies and analytics (see Section 4)
3. What information we collect
- Contact details you provide when you get in touch directly, such as name, email address and phone number
- Payment and billing information when you make a donation, processed securely by PayPal
- Technical and usage data collected automatically via cookies and Google Analytics (see Section 4), such as pages visited, time on site, and general location/device information
We do not knowingly collect special category data (e.g. health, ethnicity) through the website itself.
4. Cookies and analytics
Our website uses cookies to improve your browsing experience and to help us understand how the site is used.
When you first visit the site, you’ll see a cookie banner (powered by CookieYes) where you can accept all cookies, reject non-essential cookies, or customise your preferences. You can change your choice at any time via the cookie settings link in the website footer.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly
- Analytics cookies — Google Analytics (GA4), which helps us understand how visitors use the site (e.g. which pages are most visited). This data is aggregated and does not directly identify you.
You can find out more about how Google uses data at policies.google.com/technologies/partner-sites.
5. Why we use your personal information
We use the personal information collected through the website to:
- Respond to enquiries you send us directly
- Process and acknowledge donations made through the website
- Send newsletters or updates you have opted in to receive
- Understand how the website is used, so we can improve it
- Meet our legal, accounting and regulatory obligations
6. Lawful grounds for processing
We rely on one or more of the following lawful grounds when we process your personal information through the website:
- Consent — for example, cookies (other than essential ones) and marketing communications, where you have actively opted in
- Contract — for example, processing a donation you have chosen to make
- Legitimate interests — for example, responding to enquiries and understanding how our website is used, where this does not override your privacy rights
- Legal obligation — for example, retaining financial records relating to donations
7. Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us run the website and process donations, such as our hosting provider, email/newsletter provider, Google Analytics, PayPal, and easyfundraising.org.uk (if you choose to shop through their platform to raise funds for us). These providers only process your information on our instructions and are required to keep it secure.
We may also disclose personal information where required by law, for example to HM Revenue and Customs, regulators, or law enforcement.
8. International data transfers
Some of the third-party services we use (such as Google Analytics) may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected to UK standards.
9. How long we keep your information
We keep website enquiry data for as long as necessary to respond to and follow up on your enquiry, and donation records for six years in line with financial record-keeping requirements. Newsletter contact details are kept until you unsubscribe or withdraw consent.
10. Your rights
You have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Withdraw consent at any time, where we rely on consent
- Ask for your information to be transferred to another organisation
To exercise any of these rights, please contact violaine@shapeshifter-productions.com.
11. Links to other websites
Our website contains links to other websites (such as YouTube, Vimeo, and social media platforms). This policy does not cover those sites, and we encourage you to read their own privacy policies before providing any personal information to them.
12. Changes to this policy
We may update this policy from time to time, for example if we change how the website works or add new features. The “last updated” date below will always reflect the most recent version.
Last updated: 20th July 2026
13. Complaints
If you have any concerns about how we handle your personal information, please contact us in the first instance at violaine@shapeshifter-productions.com. You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113.